Building a Mission-Based Business

Building a Mission-Based Business

Last week I wrote to you about celebrating my 10 year anniversary as a Board Certified Behavior Analysis. In that blog, I took you through the journey of my early career which led to the conception of Instructional ABA Consultants. This week I’d like to share the reason that I’m still waking up with a passion for my company after almost a decade into entrepreneurship.

Starting a Business You Care About

To start, you might be wondering why I wouldn’t wake up with a passion for my company right? I mean, after all, it is my company. I’ll have to explain this by looking at the very start of my business. While I had extensive training and experience as a clinician I had zero experience as a business owner nine years ago; I just had the fire.

I started Instructional ABA Consultants because I was fiercely angry about the lack of care my clients on the crisis team received due to their funding or lack of quality care because of a lackluster BCBA. As a clinician and humanitarian these two things did not sit well with me. Each time I met a family who could not access ABA I was furious for them. Each time I met a BCBA who was not clinically treating a client with quality ABA I was disheartened. ABA helped show me a scientific approach to helping the people who needed it most (my crisis clients with autism); clients who were, at the time, getting the runaround. 

In starting Instructional ABA Consultants I took a chance that my scientific and mathematical mind could in fact build a business. I did not have any experience but I was thirsty for change. Using science and math as the foundation of my business proved easy. I could easily create systems to support multiple funding sources and replicate applied behavior analysis services. To this day I can run spreadsheets and treatment plans in my sleep. What I did not know how to do was manage people. I also did not know how to hold boundaries (personally or professionally). This created quite a ride over the first several years of business.

Learning to Manage People

I have this problem (I believe it’s because I’m a woman) where I feel like when I ask someone to do something and they become uncomfortable somehow it’s my role to make them comfortable. I also have a tendency to see the good in people which means (to this day) I am not the best person to interview new employees. As an empathic person, I will quickly absorb all of their good and potential then digress from the role we need to be filled. While being an empath is often my superpower it’s an incredibly hard personality trait to hone as a business owner. Specifically, a woman in business.

Over the past decade, I have had to become very clear on what my own professional boundaries are, what the boundaries of my business are, and create incredibly clear expectations for my employees. I have met many incredible people over the years, but I have also met various people who are willing to take advantage of me and my business. Learning to navigate these employee relationships to ensure the mission of my business is upheld has been a learning curve for me. To this day I tell myself walking into any meeting, “don’t puff up, don’t shrink down, stand your sacred ground.” 

There are so many variables at play in a business, so having a team that is behind them, a team that implements accountability and compassion is key to my success. I had no idea that dismantling a scientific, social service agency would involve this level of leadership!

The Challenges of Starting a New Business

Once my business was up and running it felt like new challenges would never stop coming in (spoiler alert: I was right). My team and I were constantly analyzing our work in order to create quality outcomes keeping our doors open to all funding sources. My small paragraph on the challenges of learning to lead my employees is but a match to the number of fires I have put out over the years.

It’s not in my natural skill set to manage other humans. Lead? Sure. Mentor? You bet. Manage other people? Nope. I’ve been fine-tuning this skill because I believe in what I have created. I believe that children and parents have a right to the wonders of applied behavior analysis. I believe that funding should never be a factor in access to care. If a human being needs access to essential services it should be provided. Applied behavior analysis is currently the only evidence-based, medical treatment for autism. 

Running my company and keeping it in alignment with our mission always makes me feel at home in my own heart. Throughout the trials and tribulations of business ownership (that is not as easy as math and science) I still wake up every morning excited to log into work. Knowing that we’re not just creating but sustaining change is an amazing thing.

Last week, after a decade of working to help everyone in need, we learned we may finally be able to accept Medicaid funding in Illinois. I strapped my running shoes on alongside my staff while smiling at the sky. We’re good at this. We’re good at providing care to the “underserved.” The “underserved?” Those are the people I love.



Building a Mission-Based Business

A Decade of Work, A Decade as a BCBA

Over the course of the past year, I’ve been writing to you about standing in your own worth, your truth. I’ve taken you down many paths in the forest of life and shared both challenging and joyful paths that I have walked down. Through writing to you about personal experiences I have healed and still seek to heal further. Life is full of encounters and experiences that can deliver this; for us to hold each moment of being human in our hearts to live a life of freedom. 

What I haven’t written to you about in detail is my career and the work that started my journey. This past week I was recertified by Board Certification as a Behavior Analyst for a fourth time marking a decade as a BCBA. This summer I will celebrate a decade as a BCBA entrepreneur as the owner of Instructional ABA Consultants. It was emotions and injustice that brought me to my career and success. This week I’d like to share my professional journey.

Starting a Career Helping with ASD

My work in the field of autism began fifteen years ago when I was obtaining my bachelor’s degree at the Ohio State University (OSU) in human development focusing on early childhood. I was curious about how environments shaped the developmental outcomes of children. During my time at OSU, I worked in their preschool program and was a home-based therapist for two children with autism using applied behavior analysis (ABA).

This was back in the early 2000s and in both cases, the children were accessing services but their ASD symptoms were not being treated. The ABA program I was working under was state-funded and both children I worked with had high levels of physical aggression. Neither child had a treatment plan that actually alleviated the aggression. I was passionate about the kids and knew from my undergraduate work that environments mattered. In the fall of 2009, I began my master’s degree in Applied Behavior Analysis at The Chicago School of Professional Psychology.

My choice to begin a master’s degree stemmed from a desire to understand why aggression, as well as other aberrant behaviors, occurred in children. I also wanted to understand how applied behavior analysis treated autism symptoms in early childhood. During my master’s degree, I worked as an early childhood line therapist and joined the Illinois Crisis Prevention Network (ICPN) as my internship. I had to work during my degrees to pay my bills and at the time was focused on nothing outside of my career. I was thirsty to learn so I could create change for children.

Working at the ICPN

As I began working on the ICPN I was introduced to adults with mental illness and developmental disabilities. I quickly fell in love with the population and saw how lack of access to quality treatment affected their lives. In spending the first five years of my career focused on children I had never really thought about where they would go when they grew up. I had never thought about the adults with disabilities who had never gained access to care as children themselves. Most of the adults I served at the time had been raised in state-run institutions. Through my work with the adults, my eyes were opened to not only what happens immediately with small children with autism who do not have access to care, but also what can happen in adulthood.

During my time at the ICPN, I worked to gain my associate certification first and followed it up with BCBA board certification. I was given the opportunity of a caseload of clients (from children to geriatrics) who needed immediate crisis support; first under supervision, then as my own caseload. During this time I was wildly in love with my job but fiercely angry at the lack of care my clients received.

As a young woman, I cannot tell you the number of parents’ hands I held as we talked about their child’s (young or adult) experience that led to a crisis. The stories they told me both broke my heart and filled me with a fire to change their experience. Time after time the constant theme that led to a crisis was lack of intervention due to either a lack of funding or an unethical & uncaring therapy team. I worked with each client and family to stabilize their loved ones from crisis to community-functioning. Without access to outside care of the crisis team, success was usually not sustainable.

Changing the Game

In 2012 I decided to change that. I had met my own personal mission to understand aberrant behaviors and the impact of the environment on childhood development. Now, I know through science that the environment is the key predictor of outcome. I also knew that applied behavior analysis provided a scientific approach to at-risk symptoms of autism as well as behaviors.

With my own hands, through applied behavior analysis, I was able to change the outcome of lives for the better. I wanted to open a private practice that used these skills to close the gap in services based on funding sources. I also wanted to challenge my field ethically to create a place where all of our clients received quality care. A decade ago this was not the case. Even today ABA has mountains to climb regarding regulating quality care for all families.

It’s been a decade since I sat for my boards and I still have a fire burning in me fueled by what our science can do to help serve clients who otherwise would not have access to therapy. I went from just me to five locations, across three states, with a team of professionals who have the same passion. Each day I wake up knowing that we (not just me) are creating lasting change. Learning to run a company is for a different blog but as a BCBA I know I have a decade to be proud of.

To the next decade of service. Wherever we may go.